Terms Of Use
Adoozy Website & App Terms & Conditions
Last updated: 4 September 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Adoozy mobile application (“App”), website, charging stations and the Adoozy Powerbank Rental Service (“Service”).
By registering, accessing or using the Service, you acknowledge that you have read, understood and agree to be bound by these Terms.
1. Definitions
1.1. “Adoozy” means Adoozy (Pty) Ltd, a company incorporated in accordance with the laws of the Republic of South Africa.
1.2. “User” means any person who registers on the App or uses the Service.
1.3. “Powerbank” means the portable charging device rented via the Service.
1.4. “Rental Period” means the initial 24-hour free usage period from the time the Powerbank is removed from a charging station.
1.5. “CPA” means the Consumer Protection Act 68 of 2008.
1.6. “POPIA” means the Protection of Personal Information Act 4 of 2013.
2. Service Description
2.1. Adoozy provides a short-term, self-service Powerbank rental system accessible via the App.
2.2. The Service is free for the first 24 hours of each rental.
2.3. Users may rent Powerbanks multiple times, provided each Powerbank is returned within the 24-hour Rental Period.
2.4. The Service is subject to availability. Adoozy does not guarantee uninterrupted or error-free operation.
2.5. Adoozy reserves the right to modify, suspend or discontinue any part of the Service at its discretion.
3. Rental Terms
3.1. Free Rental Period
The Powerbank rental is free for the first 24 hours from the time of removal.
3.2. Non-Return Within 24 Hours
If the Powerbank is not returned within 24 hours:
3.2.1. The User shall be liable for a R360.00 non-return fee, payable via the App. The non-return fee is intended to settle the User’s obligation in respect of the unreturned Powerbank and, upon payment, ownership shall transfer in accordance with Clause 3.4.
3.2.2. The User will automatically be suspended from using the Service.
3.2.3. Suspension will remain until payment is received.
3.3. Optional Purchase Within 24 Hours
3.3.1. The User may elect to purchase the Powerbank via the App within the initial 24-hour Rental Period for a once-off purchase price of R260.00 (Two Hundred and Sixty Rand).
3.3.2. Upon successful payment of the R260.00 purchase price within the 24-hour Rental Period:
3.3.2.1. Ownership of the Powerbank shall immediately transfer to the User;
3.3.2.2. The rental transaction shall be deemed concluded;
3.3.2.3. The User shall not be required to return the Powerbank; and
3.3.2.4. No suspension or non-return fee shall apply in respect of that Powerbank.
3.3.3. The purchase option expires automatically upon expiry of the 24-hour Rental Period.
3.3.4. If the User does not exercise the purchase option within the 24-hour Rental Period and fails to return the Powerbank, Clause 3.2 (Non-Return Within 24 Hours) shall apply.
3.4. Transfer of Ownership
Upon payment of the R360.00 fee:
3.4.1. Ownership of the Powerbank transfers to the User.
3.4.2. The User will be unsuspended.
3.4.3. Future rentals remain subject to the 24-hour return requirement.
3.4.4. Once the R360.00 fee has been paid and ownership has transferred under Clause 3.4, subsequent return of the Powerbank does not automatically entitle the User to a refund or reverse the transfer of ownership, unless Adoozy agrees otherwise in writing.
3.5. Return After Payment
If a User returns a Powerbank after payment of the R360.00 fee:
3.5.1. The User may contact Adoozy support.
3.5.2. Adoozy may assist with retrieval where reasonably practicable.
3.5.3. Adoozy does not guarantee recovery and accepts no liability for loss or inability to retrieve the unit.
3.6. Defective or Unsafe Powerbanks
3.6.1. The User must promptly notify Adoozy if a Powerbank appears defective, damaged or unsafe and must stop using it where continued use could create a safety risk.
3.6.2. Nothing in these Terms limits any statutory rights the User may have in respect of defective or unsafe goods under applicable law.
3.6.3. Adoozy may investigate the reported defect and, where reasonably practicable, arrange a replacement or other appropriate remedy.
4. User Warranties and Obligations
4.1. The User warrants that:
4.1.1. They are at least 18 years of age.
4.1.2. All registration information provided is accurate.
4.1.3. They will not misuse, damage, tamper with, dismantle, modify or interfere with the Powerbank or charging station.
4.1.4. The User assumes full responsibility for the safe and lawful use of the Powerbank.
4.2. Mandatory Device Permissions and Consent to Processing
4.2.1. In order to access and use the Adoozy App and the Powerbank Rental Service, the User must enable certain device permissions, including location services, camera access, and push notifications on their mobile device.
4.2.2. These permissions are technically necessary for the proper functioning of the Service, including but not limited to:
a) locating nearby Adoozy charging stations;
b) scanning QR codes on charging stations and Powerbanks to initiate and complete rentals;
c) verifying rental activity and preventing fraud or misuse of the Service; and
d) sending important service-related notifications, including rental reminders, payment notices, and operational alerts.
4.2.3. By registering for and using the App, the User acknowledges that Adoozy may collect and process device-related data and location information on the applicable lawful basis under POPIA, including consent where required, strictly for the purposes of operating, securing and improving the Service.
4.2.4. The User acknowledges that the Service cannot function properly without these permissions. If the User disables, restricts, or refuses to grant these permissions, certain features of the App may not operate and Adoozy reserves the right to restrict, suspend, or deny access to the Service until the required permissions are enabled.
4.2.5. The processing of location data and related device information is conducted in accordance with Clause 8 (Data Privacy and POPIA) of these Terms and is limited to what is reasonably necessary to provide the Service.
4.2.6. To the fullest extent permitted by law, Adoozy shall not be liable for any inability to access or use the Service arising from the User’s refusal to grant or maintain the required device permissions.
5. Payment Terms
5.1.1. Payments are processed through secure third-party providers.
5.1.2. The User shall make payment of the R360 for the late Powerbank return via the App.
5.1.3. Adoozy reserves the right to recover outstanding amounts through lawful debt recovery processes.
5.1.4. The User may contact Adoozy through the support channels in Clause 17 to query a charge. A query does not, unless required by law or agreed by Adoozy, automatically suspend an otherwise due payment obligation.
5.1.5. Where the User has provided a payment method through the App, the User authorises Adoozy and its payment service provider, subject to applicable law, to process amounts properly due under these Terms, including the R360.00 non-return fee, using that payment method. If a payment fails, Adoozy may request an alternative payment method and may retry the transaction through its payment provider.
6. Customer Communication and Consent
By registering, the User consents to being contacted regarding:
6.1. Unreturned Powerbanks
6.2. Payment reminders
6.3. Service updates
6.4. Operational notifications
6.5. Customer feedback
Communication may occur not limited but including via phone call, SMS, WhatsApp, email, push notification or in-app messaging.
7. Consumer Protection Act (CPA) Compliance
7.1. CPA Rights
Nothing in these Terms limits or excludes any rights afforded to consumers under the CPA where applicable.
7.2. Section 49 Notice (Important Risk and Liability Disclosure)
The User’s attention is specifically drawn to the following clauses which:
7.2.1. Limit Adoozy’s liability (Clause 9)
7.2.2. Contain indemnities by the User (Clause 10)
7.2.3. Involve risk allocation
By using the Service, the User acknowledges these clauses.
7.3. Fair Value & Transparency
The R360.00 non-return fee is intended to reflect Adoozy’s reasonable costs and commercial exposure associated with an unreturned Powerbank, including replacement and administration costs. The fee is not intended to limit any rights or remedies available to the User under applicable law.
7.4. Cooling-Off
As the Service is a short-term rental of goods used immediately upon activation, any cooling-off rights shall be determined in accordance with the CPA, ECTA and other applicable law. Nothing in these Terms is intended to exclude or limit a statutory cooling-off right where such right applies.
8. Data Privacy and Popia
8.1. Responsible Party
8.1.1. Adoozy (Pty) Ltd (“Adoozy”) is the Responsible Party as defined in the Protection of Personal Information Act 4 of 2013 (“POPIA”).
8.1.2. Adoozy processes Personal Information in accordance with POPIA and other applicable data protection laws of the Republic of South Africa.
8.2. Personal Information Collected
8.2.1. Adoozy may collect and process the following categories of Personal Information:
8.2.1.1. Identity information (including identity number, name, surname and gender);
8.2.1.2. Contact details (including email address and mobile number);
8.2.1.3. Account information and rental history;
8.2.1.4. Payment and transaction information (processed via secure third-party providers);
8.2.1.5. Device and technical information (including IP address, device type, operating system and app usage data);
8.2.1.6. Location data relating to charging station usage and rental activity; and
8.2.1.7. Records of communications with Adoozy support services.
8.2.2. Adoozy does not store full card details where payments are processed through PCI-compliant third-party payment gateways.
8.3. Purpose of Processing
8.3.1. Personal Information is processed for lawful and specific purposes, including:
8.3.1.1. Provision and operation of the Powerbank rental service;
8.3.1.2. Account registration and user verification;
8.3.1.3. KYC (Know Your Customer);
8.3.1.4. Payment processing and debt recovery;
8.3.1.5. Fraud detection and risk management;
8.3.1.6. Customer support and service communications;
8.3.1.7. Enforcement of these Terms and Conditions;
8.3.1.8. Compliance with legal and regulatory obligations; and
8.3.1.9. Service improvement, analytics and operational optimisation.
8.3.2. Personal Information will not be processed for purposes incompatible with those listed above.
8.4. Lawful Basis for Processing
8.4.1. Adoozy processes Personal Information based on one or more of the following lawful grounds:
8.4.1.1. The User’s consent;
8.4.1.2. Compliance with legal obligations;
8.4.1.3. Legitimate business interests; and
8.4.1.4. Protection of the legitimate interests of the User or Adoozy
8.5. Sharing of Personal Information
8.5.1. Adoozy may share Personal Information with:
8.5.1.1. Authorised service providers and operators (including payment processors, hosting providers and IT service providers) who are contractually bound to safeguard Personal Information in accordance with POPIA;
8.5.1.2. Regulatory authorities, courts or law enforcement agencies where required by law;
8.5.1.3. Professional advisers, insurers or debt recovery agents where necessary for lawful business purposes; and
8.5.1.4. Third parties in connection with a merger, acquisition, or restructuring of Adoozy’s business.
8.5.2. Adoozy does not sell Personal Information.
8.6. Data Retention
8.6.1. Personal Information will be retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:
8.6.1.1. For the duration of the User’s account;
8.6.1.2. For fraud prevention and dispute resolution purposes; and
8.6.1.3. As otherwise permitted or required by law.
8.7. Direct Marketing
8.7.1. Adoozy will only send marketing communications where permitted by law and where the User has provided consent or has not opted out.
8.7.2. Users may unsubscribe from marketing communications at any time.
8.7.3. Service-related communications (including rental reminders and payment notifications) are not considered marketing.
8.8. User Rights
8.8.1. Subject to applicable law, Users have the right to:
8.8.1.1. Request access to their Personal Information;
8.8.1.2. Request correction of inaccurate or incomplete information;
8.8.1.3. Request deletion or destruction of Personal Information (subject to legal retention obligations);
8.8.1.4. Object to processing on reasonable grounds;
8.8.1.5. Withdraw consent where processing is based on consent;
8.8.1.6. Lodge a complaint with the Information Regulator.
8.8.2. Requests must be submitted in writing to Adoozy’s Information Officer.
8.9. Information Officer
8.9.1. Adoozy has appointed an Information Officer in accordance with POPIA.
8.9.2. Information Officer: [Insert Name]
8.9.3. Email: [Insert Email Address]
8.9.4. Contact Number: [Insert Contact Number]
8.10. Children
8.10.1. The Service is not intended for persons under the age of 18 years, and Adoozy does not permit users under 18 years to independently register for or use the Service.
8.10.2. Notwithstanding the above, Adoozy may, at its discretion, allow access to the Service by persons under the age of 18 years where valid written consent has been obtained from a parent or legal guardian, in the prescribed form provided by Adoozy.
8.10.3. In such cases, the parent or legal guardian accepts full responsibility for the minor’s use of the Service, including compliance with these Terms and any applicable fees or liabilities arising therefrom.
8.10.4. Adoozy does not knowingly collect Personal Information from minors without the required parental or guardian consent.
9. Limitations of Liability (Commercial Protection)
9.1. To the maximum extent permitted by law, Adoozy shall not be liable for:
9.1.1. Any indirect, incidental, special or consequential damages.
9.1.2. Loss of profits, revenue, goodwill or data.
9.1.3. Device damage caused by incompatible cables or improper usage.
9.1.4. Service interruptions.
9.1.5. Acts or omissions of third parties.
9.2. The User assumes responsibility for risks arising from the User’s misuse, negligence or unlawful use of the Service or Powerbank, subject always to Adoozy’s obligations and liability under applicable law.
9.3. To the maximum extent permitted by law, Adoozy shall not be liable for theft, loss, damage or personal injury arising from the User’s misuse, negligence or unlawful use of the Service or Powerbank, except to the extent caused by Adoozy’s breach, negligence, wilful misconduct or other liability that cannot lawfully be excluded.
9.4. Maximum Liability Cap:
To the fullest extent permitted by law, Adoozy’s total aggregate liability arising from any claim shall not exceed:
9.4.1. The greater of (a) the total fees paid by the User in the preceding 3 months; or (b) R360.00.
9.5. Nothing in these Terms excludes liability for:
9.5.1. Death or personal injury caused by gross negligence
9.5.2. Any liability that cannot lawfully be excluded under the CPA
10. Indemnity
10.1. To the extent permitted by applicable law, the User indemnifies, defends and holds harmless Adoozy, its directors, employees and agents against claims, losses, damages, penalties, legal costs or expenses to the extent arising from or caused by the User’s breach of these Terms, negligence, unlawful conduct, fraud, wilful misconduct, misuse or damage to a Powerbank, failure to return a Powerbank, or claims by third parties arising from the User’s conduct:
10.1.1. Breach of these Terms
10.1.2. Misuse or damage to a Powerbank
10.1.3. Failure to return a Powerbank
10.1.4. Fraudulent activity
10.1.5. Violation of any law
10.1.6. Claims by third parties arising from the User’s conduct.
10.2. This indemnity survives termination of the User’s account, but shall not apply to the extent that the relevant loss was caused by Adoozy’s own breach, negligence or unlawful conduct.
11. Suspension and Termination
11.1. Adoozy may suspend or terminate access:
11.1.1. For breach
11.1.2. For suspected fraud
11.1.3. For non-payment
11.1.4. For system abuse
11.2. Adoozy may pursue recovery of losses where applicable.
12. Intellectual Property
12.1. All intellectual property rights in and to the Adoozy App, website, charging stations, Powerbank systems, software (including source code and object code), databases, analytics, business methods, designs, trademarks, logos, content and all related materials (“Adoozy IP”) are and shall remain the exclusive property of Adoozy (Pty) Ltd and/or its licensors.
12.2. The User is granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service strictly for its intended personal purpose and in accordance with these Terms.
12.3. The User shall not copy, reproduce, reverse engineer, decompile, disassemble, modify, create derivative works of, commercially exploit, scrape, interfere with, or attempt to replicate any part of the Adoozy IP or business model.
12.4. Subject to Clause 8 and applicable data-protection laws, Adoozy shall own or have the right to use its operational data, analytics and aggregated or anonymised data generated through the Service. Nothing in this clause transfers ownership of the User’s Personal Information to Adoozy. Any unauthorised use of Adoozy IP constitutes a material breach and may result in suspension, termination and legal action.
12.5. This clause survives termination of these Terms.
13. Force Majeure
Adoozy shall not be liable for delays or failure caused by events beyond its reasonable control.
14. Adoozy Address for Notices and Service of Legal Process
Our chosen address for any legal notice is:
122 Beyers Naude Drive
Franklin Roosevelt Park
Randburg
2195
15. Governing Law and Jurisdiction
15.1. These Terms are governed by South African law.
15.2. The User consents to the jurisdiction of the Magistrates’ Court, notwithstanding the quantum involved, without prejudice to Adoozy’s right to approach a higher court, provided that nothing in these Terms limits any statutory right of a consumer to refer a dispute to a competent consumer forum, tribunal, regulator or other dispute-resolution body.
16. Amendments
Adoozy may amend these Terms from time to time. Material amendments will be made available through the App and/or website and, where reasonably practicable, Users will be notified of material changes. Amendments will apply to rentals commenced after the effective date of the amended Terms and will not retrospectively alter rights or obligations that have already accrued.
17. Contact Details
Email support@adoozy.co.za if you have questions or do not understand anything about these Terms and we will respond as soon as possible.
Need Clarification?
If anything in these terms is unclear, our team is happy to walk you through it.
Contact Information
Address
122 Beyers Naudé Drive, Franklin Roosevelt Park, Johannesburg
Phone
Menu
Links
Contact
-
122 Beyers Naudé Drive
Franklin Roosevelt Park
Johannesburg - +27 73 808 1444
- +27 10 549 1919
- support@adoozy.co.za
