Everything you
need to know.
Answers without
the runaround
Find quick answers to the most common questions about renting, the home unit, and becoming a partner. Can’t find what you’re looking for? Contact us directly.
Frequently Asked Questions
Everything you need to know about Adoozy Power. Can’t find what you’re looking for? Get in touch below.
How do I rent a power bank?
Download the Adoozy app, register your profile, and locate your nearest Charging station on the map. Scan the QR code on the Adoozy unit to release a power bank. No cash or card needed.
How long can I keep a power bank?
Can I return the power bank to a different Charging station?
Yes. You can return your power bank to any Adoozy Charging station in our network, not just the one you rented from.
What happens if I lose a power bank?
If a power bank is lost or damaged, a R360 replacement fee will be charged to the payment method linked to your account.
What are the rental prices?
Renting a power bank is free for the first 24 hours. If you’d like to keep it, you can purchase it via the app within the 24-hour period for R260. A R360 non-return fee applies if the power bank is not returned or purchased within 24 hours.
What happens if a power bank is not returned, or the charging station is damaged?
The charging station and power bank remain the property of Adoozy and are Adoozy’s responsibility to recover.
How do I set up the Power Bank Charging Docking Station?
Plug in your docking station, download the Adoozy app, scan the QR code on the unit, connect to WiFi, and choose your release mode. Full setup instructions are included in the box. Download the manual here.
What happens to the home unit during a power outage?
The docking station runs for approximately 12 hours on backup power. It also uses Bluetooth as a fallback when WiFi drops, so you stay in control even during outages.
How do I become an Event Partner?
Fill out the partner enquiry form on our Event partner page and our team will be in touch to discuss the right setup for your venue.
Is my personal information safe?
Yes. We take data privacy seriously and comply with POPIA. Your personal information is never sold to third parties. Please refer to our Privacy Policy for full details.
How do I contact Adoozy support?
You can reach us at support@adoozy.co.za, call us on +27 10 549 1919, or WhatsApp us on +27 73 808 1444. Our support team is available Monday to Friday, 8am to 5pm.”
Menu
Links
Contact
-
122 Beyers Naudé Drive
Franklin Roosevelt Park
Johannesburg - +27 73 808 1444
- +27 10 549 1919
- support@adoozy.co.za
